![]() ![]() Ensure the surface that you are using has enough of a pattern in it so that the mouse can tell when it has been moved (a mouse pad is best, since the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has been moved).See Figure 4 for an example.įigure 4: Wireless Mouse Connect Button Location Your receiver and mouse may have a connect button: If so, press the connect button on the receiver and on the bottom of the mouse.For more information about where the power switch is, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual. Ensure that the mouse is turned on see Figure 3 for an example of what the power button may look like.For more information about how to install the batteries, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual. Reinsert the batteries or install fresh batteries.Reseat the wireless USB receiver into the USB port.Ensure that the mouse is within 10 feet (3 meters) of the computer.When the mouse still does not work after following the preceding steps, see the Dell Knowledge Base article Resolve Hardware Issues With Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes). ![]() For more information about SupportAssist, browse to the SupportAssist for PCs and tablets Let us take the effort out of maintaining your Dell Computer or Tablet. Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. ![]() When you do not have another mouse or touch screen, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
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